Business briefs: Feb. 23, 2014 - Press-Republican: Local News

Business briefs: Feb. 23, 2014

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Posted: Sunday, February 23, 2014 2:28 am

Promotions announced

PLATTSBURGH — Glens Falls National Bank and Trust Co. has promoted its three Plattsburgh branch managers: Mary A. Goddeau to assistant vice president, and Catherine A. Steele and Hannah C. Provost to officer.

Goddeau, who joined the bank in 2006, oversees operations at the Cornelia Street office. She has more than 30 years of banking experience in the North Country.

A Plattsburgh native, Goddeau graduated from Saranac Central High School and attended Clinton Community College. She serves on the Clinton Community College Foundation’s Clearly Clinton Campaign, is chair for the Clinton County Workforce Investment Board and is a volunteer for the Heart Walk, SPCA, Relay for Life and The Strand restoration project.

In her role as branch manager and officer, Steele oversees operations at the Margaret Street Office. She joined Glens Falls National Bank in 1997 and has more than 20 years of banking experience. Throughout her career, she has earned numerous awards and recognitions, including being elected twice by her peers to the bank’s High Performer Club.

Active in the community, Steele is treasurer for the Plattsburgh Downtown Association, serves on the Strand Theater board and participates in the Heart Walk, March of Dimes and Relay for Life. She is a graduate of Beekmantown Central High School.

As branch manager and now officer, Provost oversees operations at the U.S. Avenue Office. She joined the bank in 2012 and has more than five years of banking experience.

Originally from Watertown, Conn., Provost has an associate’s degree in Business Administration from the Community College of Vermont in Burlington. She is secretary for the Adirondack Young Professionals Board of Directors, a member of Clinton Community College’s Project Thrive Task Force, a member of the Girl Scouts’ Women of Distinction Dinner Committee, a Walk of Hope volunteer, an ambassador for the North Country Chamber of Commerce and a foster parent through the Clinton County Department of Social Services.

Chairwoman named

PLATTSBURGH —  Suzette Pavone, manager of the Skyway Branch of Key Bank, will serve as chairwomen of this year’s Plattsburgh Go Red For Women Dinner scheduled for Friday at the West Side Ballroom, according to the American Heart Association.

The dinner is the premier women’s annual event in Plattsburgh focusing on cardiovascular health. As a cornerstone piece of the American Heart Association’s Go Red For Women movement, this social-educational event focuses attention on raising awareness and urging action to prevent or survive the No. 1 and No. 4 killers of women — heart disease and stroke. Nationally sponsored by Macy’s, this movement celebrates the energy, passion and power that women have to band together to wipe out heart disease and stroke while living longer, stronger, heart-healthy lives.

“Twenty-seven years ago, I lost my father to a heart attack,” said Pavone. “I tried to do CPR on him and call the ambulance while calming my mother. I felt so helpless. My father had all the symptoms of heart disease but none of us were educated about the warning signs. I have made it my mission to help educate people about heart disease and to empower our community to live healthier lives so others don’t have to lose their loved ones.”

Pavone holds a degree from Clinton Community College. Prior to her banking career, she was a lieutenant armed guard for Frontier Armored Car. She is treasurer of the Catholic Daughters of America Chapter 470, ambassador for the Chamber of Commerce and is a notary for the State of New York. 

This event features networking, a heart-healthy dinner, tips on living heart healthy, speakers and local vendors. New this year is a “Purse-onality” Purse Auction. Purses are being donated and filled with theme items for this year’s silent auction. To purchase tickets, contact or call 335-8125. The dinner is sponsored locally by Key Bank, Cumberland 12, Eclipse Fitness & Spa, NBT Bank, Nine Platt, FOX 44, Star 92.9 and The Press Republican.

Business series

PLATTSBURGH — The SUNY Plattsburgh chapter of the American Marketing Association is hosting its annual Business Etiquette series. 

Each workshop will take place from 6 to 7 p.m. on the SUNY Plattsburgh campus.

On Thursday, Feb. 27, Jerry Kelly, an adjunct lecturer in the college’s management and international business and information systems, will present electronic etiquette in the Amnesty Room. 

John Parmelee, lecturer in hotel, restaurant and tourism management, will speak about professional business etiquette Wednesday, March 5, in the Alumni Conference Room.

Finally, Dr. James Csipak, professor of marketing and entrepreneurship, will end the series with a workshop on office manners and emotional intelligence Wednesday, March 12, in the Alumni Conference Room.

This professional business development program is sponsored by the SUNY Plattsburgh President’s Office, College Auxiliary Services, the Alumni Association and the Fitness Center. Refreshments will be served at each session.

Services expanded

PLATTSBURGH  — HCR Home Care, a nationally recognized provider of home-health-care services, has launched operations in Essex, Franklin, Hamilton, St. Lawrence and Warren counties, following the New York State Department of Health’s recommendation. 

This expansion will increase patient choice among home-health-care agencies and help meet the local need for community-based, home-health services to avoid unnecessary hospitalizations. It also extends HCR’s presence in the North Country, as the company has served patients and families in Clinton County since 2012 and in Washington County since 2013. 

“HCR is a leader in providing high-quality home-health-care services across New York state,” said Elizabeth Zicari, president, HCR Home Care. “HCR is very pleased to bring our more-than-35-year history of quality and specialized services, as well as our award-winning care programs, to more patients and families in the North Country.”

Zicari noted that HCR is nationally recognized for care quality and for patient and physician satisfaction, and the company has been named a Top 100 agency by HomeCare Elite. HCR’s expansion plan was approved in October 2013 following the strong support from several North Country health-care providers and community organizations.

“HCR Home Care is an essential partner in our efforts to ensure patients have the best possible care at the right time and in the right place, including the support they need to heal in the comfort of their own homes,” said Karen L. Ashline, assistant vice president, Adirondacks ACO, Northern Adirondack Medical Home. “Our ongoing efforts to provide high-quality care are complemented by the expanded efforts of HCR Home Care in our communities.” 

The company’s North Country operations will be based at its Clinton County office in Plattsburgh under the leadership of Nichole Louis, director of patient services. Patient-care needs will be met by HCR’s team of local clinicians dedicated to HCR’s mission of fostering and advancing the health of people.

Trips planned

PLATTSBURGH — The North Country Chamber of Commerce is offering two group travel opportunities for 2014. Free information sessions will be held for each trip providing detailed information, tips for travel and more.

The first option is a tour of Austria and Germany from Oct. 1 to 9. Guests will stay in Innsbuck for the week while making day trips to Oktoberfest, Neuschwanstein Castle, The Imperial Palace and more. The cost is $2,899 per person including airfare from Montreal based on double occupancy. A free information session about this trip will be held at the chamber office, 7061 Route 9, Plattsburgh, on March 13 at 5:30 p.m..

The second option is a trip to China from Oct. 16 to 24. Pricing starts at $2,599 including airfare from Montreal based on double occupancy. Attendees will visit several cities in China and highlights include tours of The Great Wall, Tian An Men Square, Yu Garden and more. The free information session for this trip will be held at the chamber office on March 25 at 5:30 p.m.

More information about both of these excursions, including full itineraries, pricing options and more, can be found at It is not necessary to be a chamber member to participate. 

Call the chamber at 563-1000 to learn more and to RSVP for one of the information sessions.

Ski Day

PLATTSBURGH — Westelcom, Whiteface Mountain and The Conference Center at Lake Placid will host the 14th Annual Chamber Ski Day on March 6 at Whiteface Mountain.

Tickets are $36 if reservations are made by Feb. 28. Those who are new to the sport may purchase a Learn To Ski or Board package for $71. This includes equipment rental, a half-mountain ski pass and a lesson. It is not necessary to be a chamber member to participate. After Feb. 28, the cost is $10 more.

All tickets must be purchased through the North Country Chamber of Commerce by March 4.

After the lifts close, there will be an Aprés Ski Party in the Cloudspin Lounge at 4 p.m.

Viking Ski & Cycle is offering equipment rentals for $10 for Chamber Ski Day. Attendees may pick up their skis on March 5 in the afternoon so they are able to hit the slopes right away. 

For more information, visit or call 563-1000.

Spa expanded

LAKE PLACID — The Spa at Whiteface Lodge has expanded its offerings with exclusive new treatments for men and the skin-resurfacing HydraFacial. Also new is a Tuesday Spa Night special, available throughout the winter, that includes 25 percent off any treatment (excluding hair-salon services) plus a complimentary glass of champagne from 4 to 8 p.m.

In addition, the spa has launched a new Giveback Program that, each quarter, pairs select treatments with charitable donations. Through March 31, spa-goers who book a Whiteface Aroma Sensory Massage, Refresher Manicure or Pedicure, or a Great Outdoors Facial will have 10 percent of the proceeds donated to their choice of two charities: Tri-Lakes Humane Society or North Country Life Flight. 

With every spa reservation, guests gain complimentary entrance to the state-of-the-art Health and Fitness Center, year-round indoor/outdoor swimming pool and hot tubs, and all-day access to the rejuvenating eucalyptus-infused steam room and cedar wood saunas. To learn more or book a treatment, visit or call 523-0560.

Accreditation earned

LAKE PLACID — The Lake Placid CVB/Regional Office of Sustainable Tourism (ROOST) has been granted renewal of its accreditation through the Destination Marketing Accreditation Program (DMAP). 

The DMAP is administered by Destination Marketing Association International (DMAI), the world’s largest and most reliable resource for official Destination Marketing Organizations (DMO). 

The accreditation process requires a DMO to prove that it meets 54 mandatory industry standards and best practices, ranging from domain names to marketing plans to procedures for group sales. It can also meet 33 voluntary standards.

DMOs accredited under the DMAP are required to follow an organizational code of ethics that include stipulations such as providing exceptional and detailed customer service, exercising truth in promotional materials and promoting responsible and sustainable use of environmental resources when providing services and products to customers. 

Other requirements include the development of a strategic plan; insurance; written financial policies; formal training procedures and an independent audit; establishing technology policies, a human resources manual and a data management system; and maintaining a comprehensive website and marketing plan. 

“We’re pleased that we’ve successfully renewed with DMAI,” said James McKenna, CEO. “It confirms that ROOST continues to meet the rigorous standards set forth by the professional destination marketing community.”

This is the first time ROOST has renewed its accreditation since it first earned the honor in 2009. When ROOST originally earned accreditation, it was in an elite group of 100 DMOs internationally. The program is growing and as of July 2013, there were 172 accredited organizations around the world. ROOST staff will begin the next accreditation renewal process in three years.

Award bestowed

PLATTSBURGH — Northern Insuring Agency has received notice from the New York State Society for Human Resource Management that their agency has been selected as one of the 2014 Best Companies to Work For in New York State.

They will be recognized as one of 32 companies in their size category of “small/medium employers” with 15-249 U.S. employees at a recognition dinner in May.

“We are very honored to be selected,” said Deena Giltz McCullough, president. “The award is especially meaningful because the nomination has to be made by one of our employees, and all employees are asked to complete an on-line, confidential survey. We had 98 percent participation in the survey and that speaks volumes to the importance of employee input.”

Northern Insuring Agency celebrates its 84th anniversary in June and specializes in business, personal and life Insurance and employee benefits services.

Certificate received

PLATTSBURGH — In January, Behavioral Health Services North’s Child and Family Clinic received its operating certificate to operate a satellite clinic program at the middle- and high-school building of Northeastern Clinton Central School District with direct services beginning this month.

This is the 11th school satellite operated by the clinic, enabling students and families first-time access to services while minimizing lost classroom and instructional time.

Also, Carole Okun, therapist at BHSN’s Adult Clinic, has maintained Diplomate status from the Academy of Cognitive Therapy since 2009. She is one of only 950 individuals in the world with this credential. She contributes this important component of evidence-based practice to the Adult Clinic’s repertoire of skills.

Darcy Hathaway, therapist at Employee Assistance Services (EAS), has received the highest license in New York State for a Social Worker (LCSW-R). This is in addition to recently obtaining her Substance Abuse Professional qualification under Department of Transportation regulations.

New store

PLATTSBURGH — Champlain Centre Mall will be a new location of Designer Shoe Warehouse (DSW). It will be located between Crazy 8 and PACSUN and is expected to open in the early fall.

DSW focuses on providing the best shoe shopping experience possible. As a leading branded footwear and accessories retailer, DSW offers a wide selection of brand-name and designer dress, casual and athletic footwear and accessories for women, men and kids. DSW Rewards means shopping comes with perks, as members earn points toward $10 Rewards certificates every time they shop.

“DSW is another best-in-category tenant we are bringing to the mall,” said David Napolitan, general manager. “The store offers a fabulous combination of assortment, convenience and value. With more than 15,000 pairs of shoes expected to be carried, shoppers are going to have a fun time making their decisions.”

For updates and information, visit, like them on Facebook at and follow them on twitter at

Merger announced

PLATTSBURGH — Plattsburgh Animal Hospital, Peru Veterinary Hospital and Westport Veterinary Hospital have joined practices to better service the needs of clients and their pets within the area. Prior to this merger, Dr. Thomas J. Brown, DVM, and Dr. Joseph Church, DVM, brought on board Mark R. LaFountain as the director of operations to manage and oversee the entire business and marketing activities of the Veterinary Hospital locations.

Prior to joining the Plattsburgh Animal Hospital, LaFountain served as the manager of sales and marketing at ETS Inc., a locally owned and operated staffing, training and consulting firm. Before that, he worked as a senior account executive for InSight Imaging, a nationally renowned medical-imaging company based in Lake Forest, Calif.

According to Brown and Church, “Mark brings a wealth of knowledge and experience in business management and marketing to our business.”

LaFountain holds a Bachelor of Science Degree in Marketing and a Associates in Business Administration.

“I’m excited to be part of a veterinary practice that is looking to expand and develop services that directly impact the quality of care for pet owners and their pets,” he said. “I want every pet owner within the region to have the best experience they can possibly receive when they visit or call one of our veterinary hospitals.”

LaFountain has an open-door policy and welcomes anyone in the community to contact him directly to discuss ways their veterinary hospitals can better service their needs.

CPAs combine

PLATTSBURGH — Michael Boulrice and Stephen Wood, two local CPAs, have combined to form Boulrice & Wood CPAs, PC. The firm takes over the accounting and tax practice of Conroy, Boulrice, Telling & Trombley PC due to the retirement of Jack Conroy. 

Michael L. Boulrice, CPA, received his Bachelor of Science Degree in Accounting from Plattsburgh State. He has 22 years of public accounting experience in taxation, audit, review and compilation. He is a member of the American Institute of Certified Public Accountants and the New York State Society of Certified Public Accountants.

Steve Wood, CPA, also received his Bachelor of Science Degree in Accounting from Plattsburgh State. He has 14 years of public accounting experience in taxation, audit, review and compilation. He is a member of the American Institute of Certified Public Accountants and the New York State Society of Certified Public Accountants. He serves on the Board of Directors for JCEO of Clinton and Franklin Counties, the United Way of the Adirondack Region and the Adirondack Chapter of the New York State Society of CPAs.