CHEERS to Ethel Barkley, a customer-service clerk at Wal-Mart in Plattsburgh. One day last week, a customer approached the checkout section near the store’s grocery section and noticed that the only lanes open specified that shoppers couldn’t have more than 20 items. He had a shopping cart full of food. It was around 8:30 a.m., so the store was not clogged with patrons yet, but a crowd was beginning to build. The shopper noticed the nearby self checkouts, which don’t limit the number of items, but was something of a novice with those and wondered how to proceed. Barkley was in the middle of training a new employee on the ins and outs of the self-checkout machines, but she invited the customer to push his cart over to a machine and said she would run his groceries through herself. He had accumulated quite a number of loose produce items, complicating his self-checkout. Her trainee interrupted her a number of times during the checkout to ask questions about another customer’s situation, to which Barkley directed her attention each time patiently, helpfully. Barkley’s customer was thus able to make short work of the checkout process in spite of little familiarity with the mechanism. She explained what she was doing as she went along so he’d be better equipped the next time. He was most grateful and commented to her that she was amiable and helpful. She said she’d been well grounded in the value of customer service after 34 years as an employee with the now-shuttered Montgomery Ward. The customer was very pleasantly surprised by the depth of her commitment to making shopping as easy and quick as possible. Her bosses should value her attitude, too, as they are equal beneficiaries of the goodwill she cemented.
Saranac Lake to honor Australian soldier on ANZAC Day
Public ceremony, private hike will pay tribute to Capt. Paul McKay, who died on Scarface Mountain.
Saranac Central proposes minimal cuts
District's 2014-15 budget would eliminate two substitute teaching positions and comes in below the school's tax-levy limit.
Study: Essex County losing residents
New report says population is aging but better educated.
Franklin County lawmakers resent cost of election techs
One Franklin County election commissioner has cut her staff's time and the other has left her voting-machine technician at full-time.
PSU Relay for Life raises more than $35,000
Overnight fundraiser involves more than 1,000 participants at SUNY Plattsburgh Field House.
Lookback: Week of April 21 to 27
A look back at local history from 25, 50, 75 and 100 years ago.
Of Interest: April 20,2014
Take a look at brief news of note around the North Country.
- Lookback: Jan. 14-20 A lookback at local news from 25, 50, 75 and 100 years ago.
Police Log: April 21, 2014
Fire damages Jay home; North Bangor woman hurt in car-tractor accident; Ausable Forks man arrested on criminal contempt charge.
Police Log: Feb. 10, 2014 — Personal-injury accident
Two people injured in two-car accident.
- More Monday Headlines
- Saranac Lake to honor Australian soldier on ANZAC Day