Press-Republican

FYI...

April 15, 2014

Travelers fly on Air Twitter

The drama starring Marybeth Cadotte and United unfolded like a serial e-novel.

The Pittsburgh traveler, trapped on a plane beset with mechanical problems, opened the scene with the first lines of tweetologue.

"Stuck on the plane in Pittsburgh. Let's get it together @united," she wrote to the carrier's Twitter account March 21. "Let's fix the planes before u load them with people! We need flaps to fly."

United, humble and contrite, replied with an apology for the delay, adding optimistically:

"We hope to have you on your way soon."

A happy ending seemed imminent when Cadotte reported the arrival of a mechanic.

"Fingers crossed I make my connection in Denver!"

After a short intermission, Cadotte was back, indulging in a burger and a Bloody Mary in the Pittsburgh airport. In her final tweet to the airline that day, either the vodka had commandeered the keyboard or the fruitful exchange had cheered her mood.

"Shout out to cust service twitter @united!" she typed. "Still on my crazy journey but you pulled thru for me!"

Cadotte had relied on Twitter to communicate with the carrier, a savvy decision, especially considering her situation. Through frequent messages, United's social media team could track her case and, when her disabled plane returned to the gate, arrange a new reservation. Even better: She could take the express route to the bar, bypassing the long line of passengers waiting to rebook and avoiding the overburdened call service and the squirrelly airline app.

"There were 200 people from my plane trying to be rebooked with the gate attendant," she said, when I contacted her post-trip. "The United app crashed, and people were on their phones talking to United. Twitter was definitely the way to go."

Text Only | Photo Reprints
FYI...
  • Your chocolate addiction is only going to get more expensive

    For nearly two years, cocoa prices have been on the rise. Finally, that's affecting the price you pay for a bar of chocolate - and there's reason to believe it's only the beginning.

    July 28, 2014

  • Facebook tests button to let people shop from its website

    Members on desktop computers or mobile devices can click a "buy" button to make purchases through advertisements or other posts on the world's largest social network, the Menlo Park, California-based company said Thursday in a blog post.

    July 27, 2014

  • Wal-Mart to cut prices more aggressively in back-to-school push

    Wal-Mart Stores plans to cut prices more aggressively during this year's back-to-school season and will add inventory to its online store as the chain battles retailers for student spending.

    July 26, 2014

  • An oncologist uses scorpion venom to locate cancer cells

    Olson, a pediatric oncologist and research scientist in Seattle, has developed a compound he calls Tumor Paint. When injected into a cancer patient, it seems to light up all the malignant cells so surgeons can easily locate and excise them.

    July 25, 2014

  • An alternative diagnosis to ADHD: Schoolchildren need more time to move

    The Centers for Disease Control and Prevention tells us that in recent years, there has been a jump in the percentage of young people diagnosed with attention deficit and hyperactivity disorder, commonly known as ADHD: 7.8 percent in 2003 to 9.5 percent in 2007 to 11 percent in 2011.

    July 24, 2014

  • Hospitals let patients schedule ER visits

    Three times within a week, 34-year-old Michael Granillo went to the emergency room at Northridge Hospital Medical Center in Los Angeles because of intense back pain. Each time, Granillo, who didn't have insurance, stayed for less than an hour before leaving without being seen by a doctor.

    July 23, 2014

  • Why it's basically impossible to delete those naked selfies you text

    If you're selling an old Android smartphone on an online auction site, you could be giving away rather more than you intend to, according to a recent investigation by anti-malware company Avast.

    July 21, 2014

  • Why does the Vatican need a bank?

    The Vatican Bank's history reads more like Dan Brown than the financial pages, but its worst -- and weirdest -- days may be behind it.

    July 18, 2014

  • Almost half of the world actually prefers instant coffee

    Americans' taste in coffee might be getting more high-end _with a growing fixation on perfectly roasted beans, pricier caffeinated concoctions, and artisan coffee brewers - but it turns out a surprisingly big part of the world is going in the opposite direction: toward instant coffee.

    July 17, 2014

  • ent_taylorswift.jpg There's less good music now — here's why

    Taylor Swift, the seven-time Grammy winner, is known for her articulate lyrics, so there was nothing surprising about her writing a long column for The Wall Street Journal about the future of the music industry. Yet there's reason to doubt the optimism of what she had to say.

    July 14, 2014 1 Photo