August 5, 2012

Business briefs: August 5, 2012


---- — Team Members

JAY — Ward Lumber has named Team Members recognized for outstanding achievements and contributions to the Ward Lumber team, according to President Jay Ward.

The following were selected for the second quarter of 2012:

Diana Trim, kitchen designer, Malone store; Philip Dooley, sales assistant, Yard, Jay Store; and Melissa Whisher, building materials accounting manager, Support Center at corporate headquarters.

Awards received

PLATTSBURGH — Mountain Lake PBS has captured two awards for Excellence in Production and Community Engagement. The awards were handed out at the New York State Broadcasters Association (NYSBA) 50th annual Executive Conference held at The Sagamore Resort Hotel.

A collaborative program between Mountain Lake and the Plattsburgh Public Library designed to encourage young children and their parents to become interested in science and the language of problem solving has earned an NYSBA Community Engagement Award.

Through the free initiative, which featured Mountain Lake PBS' "Sid the Science Kid," more than 100 parents and their children viewed an episode of the show that focused on growing things and reading an interactive story. They then participated in numerous science- and literacy-focused activities and projects. Children also took their projects home and received a free book to practice their literacy skills.

"This outreach program to promote science, technology, engineering and mathematics is a perfect example of how local stations can work with the community to help educate tomorrow's leaders," said NYSBA President David Donovan, noting that the association launched the Community Engagement Awards to recognize the critical relationship between local stations and organizations that work to improve their communities.

Celebrating the visual and performing arts, Art Express, produced, written and edited by Paul Larson, was awarded Outstanding Locally Produced TV Show. The program features people in the Mountain Lake PBS region, such as a Montreal-area sculptor who deals with the pain of a family loss through her work. It also highlights talented people of international significance who inhabit the PBS landscape, such as violin virtuoso Joshua Bell.

"Our staff works diligently to create programs that highlight the best of our region while meeting our mission to inform, educate, involve and entertain, and we're proud to be recognized for doing it well," said Alice Recore, president and CEO of Mountain Lake PBS.

Patient safety

SARANAC LAKE — An additional level of protection has been added to further enhance patient safety for people receiving care at Adirondack Medical Center.

All staff is held to the highest standards to provide a clean and safe environment to protect patients against hospital-acquired infections. The data demonstrates the infection rates at AMC are consistently lower than other similarly sized facilities in the state and nation. And while the rates at AMC are lower, the objective is to continually strive for an infection rate of zero.

To that end, AMC has implemented a cleaning verification and monitoring system.

The system involves the use of a stylus roughly the size of a small marker to take a surface sample from a frequently touched area, such as a door knob or tray table. The stylus is then placed in a hand-held scanning device to verify how well the surface has been cleaned. The information is then stored in a database and tracked over time. The data validates the practices followed by the environmental services team by confirming the cleanliness of an area. The results also show opportunities for improvement.

When a patient comes to AMC for a surgical procedure or to recover from an illness, a clean and safe room is as important as regular visits from the nurse or doctor.

The environmental services team at AMC is a highly trained group of individuals who play a key role in the recovery of patients. Every time a patient is discharged from the Medical Center, the team thoroughly sanitizes the room. This is in addition to the assigned cleaning tasks conducted daily for the duration of the patient’s stay at the Medical Center.

To learn more about the programs and services of Adirondack Health, log onto 

School program

PLATTSBURGH — For the past 15 years, Price Chopper Supermarket’s signature Tools for Schools program has made a significant impact on school communities. More than $10.5 million in school supplies, musical instruments, microscopes, computer software and easels have been distributed for use in classes that range from arts and music to science and math and for extracurricular activities including sports and clubs.

From now through March 30, parents, friends and neighbors are encouraged to participate in this innovative, grassroots program by using their Price Chopper AdvantEdge card to help schools rack up credits that will enable them to acquire new equipment and education material.

“This program helps family and friends to make a difference by designating a neighborhood elementary, middle or high school to receive credits relative to their purchases at our stores," said Mona Golub, vice president of public relations and consumer and marketing services. "For school districts, the program is a welcome boost towards the purchase of educational, technological and extracurricular equipment that they may otherwise not be able to afford.”

Shoppers may designate a school at the Guest Services desk at a local Price Chopper, at the school or online at For every dollar spent, the designated school earns one point. By purchasing select brands, the designated school earns double points.

As an added incentive this year, the top 100 schools will receive a free Price Chopper Gift Card Basket worth $575.

Technician honored

PLATTSBURGH — Out of more than 28,000 Chevrolet, Buick, GMC and Cadillac service technicians across the United States, Terry Relation of Knight Automotive Inc. is one of only approximately 1,300 service technicians to achieve the status of General Motors World Class Technician.

The GM World Class Technician program takes service training to a whole new level above Automotive Service Excellence (ASE) industry training by adding comprehensive Original Equipment Manufacturer (OEM) training. General Motors service technicians have the unique opportunity to become World Class Technicians in the GM Service Technical College program.

“Terry is truly the best of the best, and we are proud to have him on our team helping us provide a truly exceptional customer experience for North Country drivers,” said Richard Knight, president of Knight Automotive Inc.

Relation earned World Class Technician status back in 2003, and has maintained that status to present. To become a World Class Technician, Relation completed more than 540 hours of training and achieved ASE and GM Master Technician certification in eight technical categories including electrical/electronics; engine repair; heating, ventaliation and air conditioning; brakes ASE Certification; steering and suspension; manual drivetrain and axle; automatic transmission/transaxle; and engine performance or diesel engine performance.

A service technician can achieve GM World Class Technician status in two areas, mechanical and body, where both can be achieved when a technician successfully completes all related GM Service Technical College training and the appropriate GM Master Technician Certifications.

Acquisition completed

PLATTSBURGH — Community Bank N.A has completed its acquisition of 16 HSBC branches spread throughout western, central and northern New York. All 16 locations are now open for business.

“We are delighted to welcome these 50,000 new customers to Community Bank,” said Mark Tryniski, Community Bank CEO. “We have worked hard to make the transition as simple as possible for customers, and I am grateful for the effort put forth by both the Community Bank associates and the HSBC team and we’re pleased to welcome our new colleagues joining from HSBC.”

Both HSBC and Community Bank have provided information to customers regarding their accounts over the past several months. Customers with further questions can contact any Community Bank branch office or call 1-800-388-4679.

The acquired HSBC branches include Plattsburgh. Community Bank will finalize this summer’s acquisitions when it additionally acquires three First Niagara Bank branches on Sept. 10 in Geneva and Canandaigua.

For more information, customers are encouraged to visit

Art project

PLATTSBURGH — The North Country Cultural Center for the Arts (NCCCA) has partnered with the Adirondack Coast Visitors Bureau to help enrich the arts in the community through a new program titled “Adirondack Coast ARTWays.”

This is designed to foster tourism and regional pride on the Adirondack Coast through locally created, original artwork. This place-based artwork will depict distinct themes recognized in the Adirondack Coast Destination Master Plan including local landscapes, history, agriculture and outdoor recreation. The ARTWays project is seeking regional artists for its second round, “Adirondack Coast Harvest,” focusing on the region’s deep ties to agriculture.

The inaugural round, “Set Sail,” focused on the history, events, festivities and importance of Lake Champlain to the region. Out of 16 submissions, Jodi and Todd Brunner of Plattsburgh were named the winners. The Brunners' winning artwork can now be purchased on posters and magnets available at the NCCCA and the North Country Chamber of Commerce, as well as seen in numerous downtown businesses.

Artwork for the second round must be submitted by midnight on Sept. 3 for judging to begin, with the unveiling of the ARTWays Project “Adirondack Coast Harvest” winner at this year’s Adirondack Coast Wine, Cider and Food Festival on Oct. 6.

Janine Scherline, NCCCA executive director, is enthusiastic about the direction of the ARTWays Project. “With the success of the inaugural round, I believe the project will only grow and become more popular with artists, residents and tourists alike,” she said. “The keepsake posters and magnets add a wonderful, tangible element to the project and we are ready to take it to the next level and add even more visibility through signage around the region.”

Artists interested in submitting artwork may visit for more information.

Sponsors inlcude Mountain Lake PBS, CVPH Medical Center, Pfizer, Studley Printing/Lake Champlain Weekly, Best Western Inn at Smithfield, Ground Round Restaurant, Tip Top Frames Art Center & Gallery and Meadowbrook Healthcare.

Association announced

PLATTSBURGH — Drs. William Caldon, Michael O’Connor and Donnon O’Neill of High Peaks Dental are welcoming an association with Dr. Nadejda P. Stephens, D.M.D.

Stephens began her dental education in 1992 through universities in Bulgaria and Israel. Prior to coming to High Peaks Dental, Stephens successfully completed her Advanced Education Program in Comprehensive Dentistry through New York University College of Dentistry, Advanced Education Program in General Dentistry through the University of Rochester-Eastman Institute of Oral Health, General Practice Residency Program through Rochester General Hospital Department of Dentistry, and most recently the Oral and Maxillofacial Surgery Internship at the Albert Einstein Medical College-Jacobi Medical Center in the Bronx.

“Dr. Stephens bring a high level of Oral and Maxillofacial surgical skills to High Peaks Dental’s Plattsburgh office, which will enhance patient treatment and comfort,” Caldon said. “We’re fortunate and proud to have her on board.”

Business mixer

LAKE PLACID — Pan Dolce, located at 2166 Saranac Avenue in Lake Placid, invites participants to the Essex County Business Council Business After Hours on Thursday from 5:30 to 7 p.m.

Attendees will enjoy complimentary hors d’oeuvres and a cash bar while getting together with old friends and networking with new business contacts.

Business After Hours is open to members of the Essex County Business Council, North Country Chamber of Commerce and partner chambers. The Essex County Business Council is a division of the North Country Chamber of Commerce. Those who are not members of the ECBC or any partner members may call for a guest pass.

Admission is $2. For more information or to make reservations, call Arlene at 523-2445 Ext. 133.

Award received

MALONE — Holiday Inn Express Hotel & Suites in Malone has received a TripAdvisor Certificate of Excellence award.

The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Approximately 10 percent of accommodations listed on TripAdvisor receive this award.

To qualify, businesses must maintain an overall rating of four or higher out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.

“We strive to offer our customers a memorable experience, and this accolade is evidence that our hard work is translating into positive traveler reviews on TripAdvisor,” said Terry Hammond, general manager. “TripAdvisor is pleased to honor exceptional businesses for consistent excellence, as reviewed by travelers on the site,” said Christine Petersen, president of TripAdvisor for Business. “The Certificate of Excellence award gives highly rated establishments around the world the recognition they deserve.”