Business Spotlight

April 27, 2014

Business briefs: April 24, 2014


Checks may not have been cashed for a number of reasons. The member may have moved and not left a forwarding address, a member may have died or the member simply forgot about the money.

To claim a check prior to Aug. 31, current health-plan members can call the Customer Service phone number on their member ID card. Former members, or those calling on behalf of an estate, can call Excellus BlueCross BlueShield at 1-877-242-9464. Checks will be mailed to claimants after Aug. 31.

Increased care

PLATTSBURGH — Behavorial Health Services North has been accepted as a Learning Community in the National Council for Behavioral Health’s 2014-2015 project to promote trauma-informed care within organizations, according to BHSN’s Clinic Director Henry Goldenberg.

The majority of people seeking mental-health services have experienced trauma sometime in their lives,” he said. “We canvassed our clinic therapists about additional training to strengthen their practice, and providing trauma-informed care was one identified. Our application was rated very highly among an especially talented and large number of organizations.”

BHSN will receive training and support over a one-year period to promote awareness and practices of trauma-informed care in a variety of domains including:

• Effectiveness of screening and assessing for trauma;

• An organizational workforce educated and responsive to the needs of people who have experienced trauma;

• Organizational support and responsiveness to staff who experience vicarious/secondary trauma;

• Availability of evidence-based practices for individuals seeking treatment for/recovery from trauma;

• Creation of physically and psychologically safe and secure environments for agency activities.

“The experience of trauma is widespread, and the impact on survivors profound and potentially harmful and damaging,” Goldenberg said. “It is important for the community to know that help for recovery from trauma is available and that we are an organization devoted to improving our awareness and sensitivity to the needs of those who have experienced trauma.”

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