My shopping trips used to be an event I looked forward to, taking time to browse, choose my favorite products and drive home with a sense of satisfaction.
In the recent past, however, I’ve noticed that I become more frustrated when I can’t find what I’m looking for, mostly because the store has moved the product from where it used to be or redesigned it.
Last week I was in one giant retailer, looking for ink for my printer. I used to head straight for the back shelves in the electronics department, make my choice and be on my way. Not on this trip. When I reached that familiar aisle, the ink was nowhere to be found. I started a trek around and around all neighboring counters but to no avail.
Finally, I asked a sales clerk if they still carried printer ink. He responded, “Oh, yes, we just moved it. I think it’s over here.”
I followed him, up one aisle, down another, until finally we “accidentally” came across the printer ink display.
“Imagine that,” I said. “If you didn’t know where it was moved to, how am I supposed to find it in a timely manner?”
He shrugged his shoulders, smiled and quickly walked away. I wasn’t really expecting an answer, just wanted to let my frustrations be known.
Growing up in Westville, with a country store just down the road, we never had that problem. Bernard Fleury could be depended on to put the canned peas, bread, nails, work gloves, turpentine and hammers on the same shelf they always were on, year after year after year. I always knew where the penny candy was. The locally grown vegetables were always in the same place, and the meat counter never moved.
I know I’m not the only “senior” who has this trouble with today’s large retail stores. I once had a lady ask me if I knew where the bread was kept. Seems the store moved it from the right side of the store all the way to the left, and she was very confused.