CHEERS to Ethel Barkley, a customer-service clerk at Wal-Mart in Plattsburgh. One day last week, a customer approached the checkout section near the store’s grocery section and noticed that the only lanes open specified that shoppers couldn’t have more than 20 items. He had a shopping cart full of food. It was around 8:30 a.m., so the store was not clogged with patrons yet, but a crowd was beginning to build. The shopper noticed the nearby self checkouts, which don’t limit the number of items, but was something of a novice with those and wondered how to proceed. Barkley was in the middle of training a new employee on the ins and outs of the self-checkout machines, but she invited the customer to push his cart over to a machine and said she would run his groceries through herself. He had accumulated quite a number of loose produce items, complicating his self-checkout. Her trainee interrupted her a number of times during the checkout to ask questions about another customer’s situation, to which Barkley directed her attention each time patiently, helpfully. Barkley’s customer was thus able to make short work of the checkout process in spite of little familiarity with the mechanism. She explained what she was doing as she went along so he’d be better equipped the next time. He was most grateful and commented to her that she was amiable and helpful. She said she’d been well grounded in the value of customer service after 34 years as an employee with the now-shuttered Montgomery Ward. The customer was very pleasantly surprised by the depth of her commitment to making shopping as easy and quick as possible. Her bosses should value her attitude, too, as they are equal beneficiaries of the goodwill she cemented.
- Cheers & Jeers
Cheers and Jeers: Aug. 18, 2014
Cheers to John Bruno for offering tractor rides to Valehaven residents; Jeers to absentee dog owners whose charges bark all day.
Cheers and Jeers: Aug. 11, 2014
Cheers to the Clinton County Health Department for its showing in a national contest. Cheers to Larkin Realty for clearing a lot on the Old Base.
Cheers and Jeers: Aug. 4, 2014
CHEERS to area restaurants recognized by Wine Spectator; CHEERS to churches that make everyone feel welcome.
Cheers and Jeers: July 28, 2014
CHEERS to the Algonquin Chapter of Adirondack Mountain Club for sponsoring three field trips. JEERS to people who start noisy home-improvement projects early in the morning on the weekends.
Cheers and Jeers: July 21, 2014
CHEERS to Olivia Benjamin for capitalizing on a busy day in her community to do some service. JEERS to people who dump unwanted cats.
Cheers and Jeers: July 14, 2014
CHEERS to the downtown Plattsburgh businesses who painted their windows for the Mayor's Cup Festival; JEERS to organizations that don't remove their signs after their benefit events are held.
Cheers and Jeers: July 7, 2014
CHEERS to everyone who helped make this past Fourth of July memorable; JEERS to people who leave garbage in shopping carts.
Cheers and Jeers: June 30, 2014
CHEERS to savvy pedestrians and people who give away unwanted items; JEERS to inattentive drivers and to medical offices that play loud music.
Cheers and Jeers: June 23, 2014
CHEERS to Clinton County Attorney James Coffey for his detailed explanations before executive sessions. CHEERS to organizations that set specific times and dates for events but then alter them without warning.
Cheers and Jeers: June 16, 2014
JEERS to adults who smoke around children and to people who spit in public; JEERS to people who spit on the ground in public places.
- More Cheers & Jeers Headlines
- Cheers and Jeers: Aug. 18, 2014