April 25, 2013

Letters to the Editor: April 25, 2013

Customer service

TO THE EDITOR: The Allegiant fares may seem cheap if you are willing to be frustrated, angry, exhausted and crammed into a small seat that does not recline.

We had to cancel our return flight from Las Vegas to Plattsburgh due to an emergency. Allegiant didn’t allow canceling online, therefore, four family members tried calling the reservation number for several days.

Most of the calls resulted in the message “due to high volume, we cannot take your call,” and when we did get through, we were put on hold for 15 to 30 minutes before getting cut off.

We didn’t have any success until we called the corporate number (702-851-7300) and pushed #. Finally, we got a voucher on the day of our flight; otherwise, we would have lost our money.

To use the voucher to reschedule our flight, the website instructed to click on the payment page, except that there was no place to click “voucher” on the payment page.

Again we started calling the reservation number for days, finally getting through. By that time, the prices went up considerably.

The flight that was suppose to leave Las Vegas at 2:30 p.m. left at 6:30 p.m.

Dealing with Allegiant was a nightmare, and the customer service was the worst that we have ever encountered.




Curbing violence

TO THE EDITOR: Sorry the mad men got to destroy our complacency again today (April 15).

Hope you were in a good place, loving beauty, when it came down.

I do not understand the violence at the heart of our culture. We must continue to remind ourselves that shootings and bombings are not the stuff our culture has to be made of. They are not normal human activities.

I was surprised to hear Sen.Marco Rubio say what I’ve believed for decades: we can’t improve on this state of mayhem until we focus on violence and why Americans crave it so.

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