January 28, 2014

Help available with utility bills

SYRACUSE — With winter in full swing, National Grid reminds customers that applications are still being accepted for the federally funded Low-Income Home Energy Assistance Program.

The program provides income-eligible families with assistance in paying their energy bills.

Payments vary depending on household income, number of people and heating-fuel costs in relation to income.

If a household receives public assistance, Supplemental Security Income or food stamps, it will most likely be eligible for this benefit.

Those that do not receive public assistance may be eligible if the gross monthly income is at or below guidelines based on household size.

Since the funding is limited, customers who feel they may qualify for the funds are advised to apply immediately.

In Upstate New York, visit the New York State Office of Temporary and Disability Assistance website at to determine how to apply or call your county Department of Social Services.

If you are 60 years of age or older, and need information on applying, call your county Office for the Aging.

HEAP information is also available on the New York State Office of Temporary and Disability Assistance’s website at


Several other programs are available to National Grid customers to help manage energy costs:

Low-income discount rate: Discount rates are available to many National Grid electricity or natural-gas customers, based on service area and certain eligibility requirements.

Billing options: National Grid has billing programs to help customers spread payments out more evenly across the year, which are particularly helpful to those on fixed incomes.

Energy management: Visit National Grid’s website for energy-efficiency programs and energy-saving tips, a list of qualified energy-services companies and more.

Visit for more information.

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