Castine also explained that customers with newer digital TVs or customers who already have a digital set-top box do not need the adapter.
This was the case for Rita and Walter Laurin of Chazy, who are frequent viewers of Home Town Cable’s local sports and business coverage.
“It’s the only reason we have cable,” Mrs. Laurin said.
It seemed the programming had gone off the air, but Mr. Laurin was flipping through the channels one day and came upon Home Town Cable — now on channel 97.4.
Castine said he spoke with the Laurins and realized they had a newer digital television that allowed them to access digital channels without the adapter — some TVs bought within the last two years have that ability, he said.
Despite owning flat-screen TVs, Bechard and her husband, Ed, still needed the adapters.
When they found the installation process confusing, they asked a family friend to help them install one and a Time Warner technician to help with the other.
For any Home Town Cable viewers confused by the installation process, “I’m sure Time Warner can assist them,” Castine said, “but if all else fails, they can call me, and I can go down and make sure it hooks up properly.”
Time Warner Cable will provide digital adapters to customers free of charge until Nov. 24.
Call toll-free, (855) 286-1736 or go to twc.com/digitaladapter. In 2015, Time Warner will charge 99 cents a month for the unit. Contact Castine at 298-HOME or 298-4663.