CHAMPLAIN — When Beverly Bechard couldn’t tune in Home Town Cable recently, she remembered a notice she had received back in August.
“I did get a letter from the Time Warner Cable people saying channel 24 was going to be changed, but I didn’t pay attention right off,” she said.
That notice said customers would need to order a free digital adapter to continue viewing local channels, including the one that broadcasts Home Town Cable programming.
It described channel 24 as a public-access channel, not as Home Town Cable.
Calvin Castine, Home Town Cable founder and producer, said he believes that might have been confusing for customers, who didn’t see Home Town Cable listed under the channels that would need the adapter.
“A lot of people didn’t pay attention to it, just another letter from the cable company,” he said.
PHONE CALL AWAY
Home Town Cable offers 24-hour-a-day programming that profiles local businesses, events and attractions, as well as covering local government meetings and sports.
When that channel was switched to digital transmission on Sept. 25, Castine said, he received many calls asking him what had happened to Home Town Cable.
He explained to those callers how to order a free adapter from cable-television provider Time Warner Cable that would give them access to Home Town Cable, along with many other digital-only channels.
Though he was able to help the viewers who called him, Castine said he’s concerned there might still be Home Town Cable viewers who don’t know about the digital switch or the free adapters.
“If they’re sitting there, confused, thinking, ‘Well, Home Town Cable’s not there anymore,’ it’s just a phone call away for them,” he said.
And once they’re set up, he said, they will find Home Town Cable programs on channel 24 again.