Fewer than 5 percent of all Press Ganey clients reach that threshold and consistently maintain it for the one-year reporting period.
Press Ganey partners with more than 10,000 health-care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.
According to Denise Plano, chief clinical and quality officer at ECH, the hospital is always working to improve.
“Staff is constantly working to find better and more innovative ways of providing patient care in each department,” she said. “Patient surveys allow the hospital to understand its strengths, from a patient perspective, while identifying opportunities for change and improvement.”
Feedback from patients is an important component of providing quality care, the release said.
For a number of years, ECH has been monitoring patients’ experiences through surveys mailed out by each hospital department.
“We are proud to partner with Elizabethtown Community Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. The hospital’s efforts benefit patients throughout the area and will lead to improved patient experiences.”
Learn more about Press Ganey at www.pressganey.com.