ELIZABETHTOWN — Patient-satisfaction scores for its Emergency Department won Elizabethtown Community Hospital a 2013 Guardian of Excellence Award.
The honor, from Press Ganey Associates Inc., recognizes top-performing facilities that consistently achieved the 95th percentile of performance in patient satisfaction.
The firm is a health-care survey specialist that was brought on board by ECH in 2011 to survey patients and measure their satisfaction level in an objective and independent fashion.
ECH’s Emergency Department treats more than 5,500 patients annually, operating 24 hours a day, a press release from the hospital said
It cares for trauma patients, critical-care patients, individuals injured in accidents, stroke victims, heart-attack victims ...
“The staff is accustomed to dealing with a variety of serious situations,” the release said. “In fact, the Emergency Department handles life-threatening, critical-care and trauma (cases) on a regular basis.
“Staff assesses and manages patient care when there is limited information and limited time to treat.”
According to Registered Nurse Julie Tromblee, director of patient services, the Emergency Department is one of the hospital’s busiest areas, utilizing the resources of the entire hospital.
“While the Guardian of Excellence Award is focused on the emergency room, it would be a significant mistake to exclude other hospital departments,” she said.
“Part of what makes an award-winning patient experience in this Emergency Department is the constant support of radiology, laboratory, pharmacy, housekeeping, transport drivers, information technology and nurses from the inpatient unit.
“Patients who need emergency care at this facility often encounter lab and radiology staff, along with housekeeping and ECH transport staff as extensions of that care.
“Everyone in the building works to ensure a superior patient experience.”
‘WORKS TO IMPROVE’
The Press Ganey Guardian of Excellence Award is a health-care industry symbol of achievement, the release said.