Local News

September 1, 2013

Business briefs: Sept. 1, 2013


The recent designation follows other honors for Arrow in 2013, including being named one of America’s “Most Trustworthy Companies” by Forbes and a “Top-Performing Mid-Sized Bank” by the ABA Banking Journal.

Commendation received

PLATTSBURGH — The New York State Public Service Commission (PSC) recently awarded both PrimeLink and parent company Champlain Telephone Co. with their annual commendation for excellence in service quality to consumers during 2012. 

“This commendation reflects the commitment of both companies to overall service quality and dedication to our customers,” said Trent Trahan, CEO and president of Champlain Telephone. “This is definitely a tribute to the PrimeLink and Champlain Telephone employees who work hard to maintain our standard of excellence.”

This year, the PSC evaluated 40 incumbent carriers and 20 competitive local exchange carriers operating in New York State. Champlain Telephone is one of the incumbent carriers and PrimeLink is one of the competitive local exchange carriers that were recommended for the commendation. Commendations are based on three metrics, the Customer Trouble Report Rate and Complaint Rate, and achievement of incentive plan targets on these two measures where applicable.

The PSC has a mandate to ensure that all New Yorkers have access to reliable, low-cost utility services. The commission regulates the state’s electric, gas, steam, telecommunications and water utilities. They also oversee the cable industry. The commission sets rates and ensures that adequate service is provided by New York’s utilities. More information is available at

PrimeLink was established in 1997 and is a full-service telecommunications company providing a wide array of services including local and long-distance telephone service and broadband Internet access for residential and business customers over its fiber-optic network. Champlain Telephone is an independent local exchange carrier that has been providing continuous high-quality telecommunications services to Champlain, Rouses Point, Mooers, Mooers Forks and Altona since 1903. 

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