November 21, 2012

Seminar to focus on putting the customer first


TICONDEROGA — Ticonderoga Area Chamber of Commerce will host its monthly open house with the North Country Small Business Development Center on Tuesday, Dec. 11.

Set for 9:30 a.m. to 3 p.m. in the chamber’s office, Suite 1, 94 Montcalm St., it will be preceded by the December Business Seminar, entitled “Business Basics: Customer First Culture” from 8 to 9:30 a.m.

“You can’t have business without customers,” Ti Chamber Executive Director Matthew Courtright said in a press release.

The seminar, presented by the Small Business Development Center, will discuss the importance of a business building a “Customer First Culture,” including learning what customers want and how to make them want to come back.

Refreshments will be provided compliments of Stewart’s Shops.

The monthly open-house events, typically on the second Tuesday, give businesses in the Ticonderoga area an opportunity to directly access the services provided by the Business Development Center. Among them are: free and confidential one-on-one counseling,

market/industry research assistance and customized business-training seminars.

Also, the Facebook seminar canceled in late October, postponed as Hurricane Sandy approached, will be held at a later date, to be announced. It will be presented by Mannix Marketing with refreshments provided by Dunkin’ Donuts of Ticonderoga.

The Small Business Development Center, supported by the State University of New York and the U.S. Small Business Administration, offers its services at no cost. Its intent, the release said, is “to provide high-quality business counseling and training to New Yorkers who want to start a business or improve the performance of an existing business.”

Reach the Ticonderoga Chamber at 585-6619. Learn more about the Business Center at