Local News

May 14, 2014

AMC praised for patient-care initiatives

SARANAC LAKE — Adirondack Medical Center has received statewide recognition for patient-care initiatives developed by nursing staff.

The Patient & Family Centered Care Bundle at AMC, a member of Adirondack Health, placed first for the 2014 Best Practice Award for the Northeast Region of the New York Organization of Nurse Executives.

The Patient & Family Centered Care Program incorporates a number of initiatives aimed at improving patient satisfaction, designed and developed with patients and family members in mind, with a focus on best practices, according to a news release from Adirondack Health.

"It's about treating the person as a whole, not just a medical condition," Linda McClarigan, chief nursing officer at Adirondack Health, said in a statement.

"Our whole health-care team — from front-line nurses, to the pharmacy staff, the case coordinators and unit directors, to the physicians — provides individualized care with the expectation of excellence, every step of the way."

With patients and their families at the center, the initiatives include:

• Bedside shift-to-shift reports, exchanging updates on a patient's condition or care plan at the bedside.

• Daily rounding by nursing, providers, pharmacy staff and directors of each unit.

• Quiet hours to encourage rest and healing.

• Individualized care plans for each patient.

• Nursing excellence expectations and education for all aspects of patient care.

• Enhanced discharge process and transfer of care to ensure patients have a clear understanding of a care plan when they leave the hospital.

"Paying attention to the whole patient experience results in a higher level of satisfaction for not only the patient but for their families and for those providing their care," McClarigan said.

She presented an overview of the program in April at the New York Organization of Nurse Executives annual conference in Tarrytown, where Adirondack Health and other regional winners were formally recognized and presented their awards.

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