As well, he said, “the scam people are very convincing.”
This particular scam is one that Choice Hotels, the holding company for Comfort Inn, has warned them about, among others, Rock said.
“There are multiple scam alerts throughout the year.”
Hotel guests should be suspicious if the front desk ever asks for sensitive information via phone, he continued.
One reason for that, he said, is “the credit-card companies want the card swiped.”
Rock said Comfort Inn does provide some protection against phone scammers, as “we answer our own phones.”
That means all calls are screened at the front desk, with employees asking the caller to confirm the guest’s name.
“If it’s a scam, they will normally hang right up,” he said.
Some hotels have auto answering, which means a caller can just punch in a room number and be transferred to that phone.
State Police said scams similar to the one in Plattsburgh have taken place at hotels across the country, targeting several chains.
The local case remained under investigation.
Police warn people to be cautious if callers request their credit-card, bank-account numbers or personal passwords.
When possible, conduct credit or debit transactions in person, the release said.
As well, it’s a good idea to check a caller’s identity by calling the publicly listing telephone number of the company represented by the person on the phone.
Email Suzanne Moore:firstname.lastname@example.org