ELIZABETHTOWN — Elizabethtown Community Hospital is a recipient of the 2013 IPRO Quality Award. The presentation was made at the organization’s annual meeting on June 4 in New York City.
The awards, given annually by IPRO, the Medicare Quality Improvement Organization and Medicaid Review Agent for New York state, recognize organizations that demonstrate a high level of commitment to improving the quality of care provided to New York’s Medicare beneficiaries and Medicaid recipients.
The award was offered in recognition of ECH’s effort to continually improve the quality of its patient care and for its commitment to reporting quality data to the state and federal governments. The hospital exceeded reporting requirements for hospital inpatient and outpatient data.
“This is a significant honor for the hospital,” said CEO Rod Boula. “It is a testament to the hard work and exceptional effort by ECH staff members to improve patient care and clinical effectiveness while ensuring that patient satisfaction always exceeds expectations.”
ECH has instituted a number of programs that improve the patient experience and quality of care, including its “Quiet for Patients” campaign, aimed at reducing noise.
The campaign also features a series of posters that showcase staff members, reminding everyone about the importance of a quiet environment. Patients are given ear plugs upon arrival and there is also a dedicated phone line that patients can use if things are too loud.
Other efforts to increase patient satisfaction include dimming the lights each afternoon to encourage rest time and personalized notes from housekeeping staff that encourage patients and families to make specific requests so their stay will be more comfortable.
In addition, the ECH pharmacist meets with patients regularly so that pain is controlled and medication instructions are always clear. Nurses and nurse aides work as a team, assigned to particular patients so that communication is consistent. Each patient has a communication board designed to offer information about when nurses are scheduled to return, information about when to expect physical therapy and other activities.